3 Key Steps Every Small Business Should Follow to Create a Positive Telephone Experience Business Articles | July 2 Air Jordan 5s Bordeaux , 2009 Good customer service is not rocket science.? Most of us know it when we experience it.? However, as small business owners, many of us overlook these fundamental strategies in our own business, often to our detriment.? Here are a few simple ways you can inspire confidence in your callers when they contact your small business.
Good customer service is not rocket science.? Most of us know it when we experience it.? However Air Jordan 5 Retro Bordeaux , as small business owners, many of us overlook these fundamental strategies in our own business, often to our detriment.? Here are a few simple ways you can inspire confidence in your callers when they contact your small business.
1)??? A live, professional greeting. For all the time Air Jordan 5 Prm Bordeaux , money and effort you spend getting prospective customers to call your business, it only makes sense to answer the phone when they call.? The statistics on this are clear.? Some 75% of first-time callers to a business will hang-up without leaving a message if greeted by a voicemail or automated attendant.? If you are not personally available to answer your calls during business hours, hire a receptionist or outsource your telephone answering to a remote location.
2)??? Have a structured set of questions. In an effort to guide callers quickly and efficiently to a resolution, have a standard set of questions you train your receptionist to ask.? Simple questions like Air Jordan 5 Bordeaux , ?May I ask what the call is regarding?,? or, ?Are you an existing client of ours?,? represent a good start.? However Jordan 5 Bordeaux 2017 , a few additional, specific questions relevant to your business will help a receptionist to quickly determine how to best handle the call.? Depending on your business these might be things like, ?Have you already placed an order? In what city are you located? What productservice are you interested in??? Allowing the caller to launch into an extended explanation of their particular situation prior to being connected with the appropriate person does not serve them well and is inefficient for your business.? Qualifying questions will help guide the caller to provide the essential information up front so their call may be handled expeditiously.
3)??? Offer clear next steps. The person answering your phone should also be trained on the appropriate action step for various types of calls, and relay this information to the caller.? For example Jordan 5 Bordeaux For Sale , ?Jeff handles all the new estimates for our service.? Let me attempt to get him on the line for you.?? This tells the caller you understand their need and are working to deliver a solution.? If Jeff is available to talk, the call can be connected quickly and business can commence.? If Jeff is unavailable at the moment, the receptionist should return to the caller to explain the situation and provide a reasonable time frame or alternative options for assisting the caller.? For example, ?I apologize Jordan 5s Bordeaux , but Jeff is unavailable at the moment.? He is in a meeting until 3pm today and I would expect he will return your call shortly thereafter.?? This sets the expectation for the caller and makes them feel comfortable that their needs will be addresses in a timely fashion.
Following these three key steps will go a long way to not only expedite your calls, but secure you more new business as well.
Enjoy Intelligent Network Management by Deploying Cisco 4500 Series Chassis Computers Articles | May 11, 2013 Enterprises have been trying to deploy such a network solution that can extend support to achieve organizational goals in an efficient way and with nonstop performance even in the busiest hours. Cisco...
Enterprises have been trying to deploy such a network solution that can extend support to achieve organizational goals in an efficient way and with nonstop performance even in the busiest hours. Cisco proudly engineered state-of-the-art 4500 series Chassis to provide you post deployment top mind relaxation, reliability and confidence.? With more than 700 Jordan 5 Retro Bordeaux ,000 chassis deployed, these are renowned as the foundation for Cisco borderless network and best suitable choice for campus access and price-performance distribution deployments. They deliver high performance, availability and security to the end user. Forward and backward compatibility allows you to deploy new innovations while protecting your existing investments which directly lower your total ownership cost.
The Cisco 4500 switches Chassis provide you layer 2-4 switching with integrated resiliency and moreover control on converged networks. With combination of video, voice and data network availability enterprises can enjoy business resiliency. Network control has become as easy as opening a webpage through its intelligent network services Jordan 5 Prm Bordeaux , including quality of service (QoS), advanced security, predictable performance, comprehensive management and integrated resiliency.
Cisco 4500 Series chassis contain a set of multiple features that make this as the best affordable option for the network administrators. Here are some compelling features:-
Performance and Density Cisco 4500 Chassis provides you superb connectivity through up-to 1.6 Terabit of aggregate bandwidth Jordan 5 Bordeaux , 500 Mbps performance while working with Virtual Switching System. This series is the unique switch of industry which offers Cisco Universal Power Over Ethernet (UPOE) and scales up-to 200 Gigabit fiber ports, 384 Gigabit copper ports and 100 10-Gigabit ports in a non-VSS mode.
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